0 Comment actions Techsupport November 18, 2015 20:46 Just to add another item: The menu dropdown works after I make any change to the Windows Theme. If any readers can provide advice for Mac please leave a comment! I think i just played chess with a pigeon Dean,A pigeon has better reading skills than you did.I'll say it one last time. Geez, you may as well have recommended trying to open Excel without issue. The cursor on certain parts of the screen would end up being the same color as the white background and therefore disappear. I added a "LocalAdmin" -- but didn't set the type to admin. The GoToMyPC Personal Plan costs $44 (monthly-billed price) per computer per month and allows individual users access to an unlimited number of computers. You can remotely control the computer, open files, and more using the iOS touch based interface. 6. True Multi-Monitor Remote Desktop Access | Splashtop So, if you are using a computer and someone else remotes into it, you will see a pop up letting you know. Number one, you failed to comprehend the images in my post that I said I had sent to them, PROVING that THEIR PRODUCT can do it on both Win 7 and Win 10. Sometimes an error message will appear, and sometimes it won't. 5 Great Apps for Using iOS Devices as Wireless Keyboard - Guiding Tech This is the contextual mouse cursor.Any help welcome please before we get onto Splashtop support? Request permission to connect to the user's computer. By continuing to use this site, you agree to our cookie policy. Unfortunately, this solution did not fix my Windows 10 mouse cursor issue while working remotely . Using the Num Lock key Make sure the computer is not frozen by pressing Num Lock on the keyboard. Splashtop is a remote access tool that enables remote workers to access and control their office computers. Go back and read what I posted about the Exchange scenario. Until they are all ticked and working I cant fully remote (as I had done previously) my common experience is I can see the remote but cant click on the screen. 2. Neither VNC nor SOS uses the Splashtop file that was the root of the "known issue" that was unknown to my Splashtop techs so ALL other products are irrelevant, even SOS.------------"testing other remote desktop apps does not exhibit the same issue, ergo you could discount an actual PC problem and could have proven to the technical team, seeing as they were being so obtuse, that it was the splashtop software that was at fault if they tried to tell you it wasn't. In this article, we've seen how to get set up with Splashtop SOS. Can connect and view but can not control remote computer - Splashtop Locking mouse in center to play FPS on splashtop Automatically blank the remote screen when connected. My i.t dept had no idea how to fix this. someone logs in with RDP remotely, the console session will get logged out, and This section will deal with issues like Splashtop dual monitor not working and Splashtop not working when the monitor is turned off, because users cant connect to a remote computer if its not active. Then via the Browse button below select the cursor file beam_r.cur. Of course I know that alternatives exist, but NONE of them can answer the specific SPLASHTOP test steps I asked about. This digital tool allows end-users to remotely access and manage computers from another desktop or mobile device. was IRRELEVANT to this specific issue. I say its a good compromise. Sometimes it happens to me when I have a second monitor plugged in and doing that usually fixes it. Step 1. RDP is NOT open to the Internet in general). The above solution didnt work in my situation, for me relief came through changing the theme to black (File -> options -> General -> Office theme). Lock the remote computer's keyboard and mouse while in session. Then you can use your iPad as a second display for your Windows. Security Choice of whether to request permission from the user when someone tries to connect. As part of my job I do A LOT of manual editing of large XML config and CSS files directly on servers with Notepad++, and the disappearing cursor has plauged me for over a 2 years now! AnyViewer is a safe and reliable remote access software for Windows. AnyViewer, a powerful remote desktop connection software for Windows Server and Windows PCs, is a great choice. I agree, but there was NO value in the suggestion and THAT is what made it irrelevant to the specific Splashtop (not SOS) issue at hand. As it stands, the only Splashtop plans that offer remote printing access are: Additionally, users can only remotely print documents if their desktop or laptop computer uses one of following operating systems: Its also a good idea to remember that the remote print feature is only available during an active remote session. On the initial screen (note the remote PC screen in the background), you will see an overlay that explains some of the finger gestures you can use to navigate the computer screen in place of using a mouse. Say hello to your cursor when editing text again! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I dont know how many mistakes I made because I couldnt see the (expletive deleted) mouse pointer. Look for the "+" SOS icon when you start the app and tap it. vice versa. Clicking represents a touch. Splashtop Personal - Support Youll get unlimited remote access to your computers at any time, from anywhere in the world. 4. It frustrated me because I see these types of "answers" all over the place that contribute nothing to the conversation and usually end up in them getting derailed, just like this one. Thanks! The Best Apps to Control Windows PC with Android and iPhone [contentsdisabled] You can view the screen, open files and work with applications on your phones gadgets normally (although maybe not as quickly) as if you were right in front of that computer. Whoopee! While frustrating, there are a few methods to resolve this issue: The ability to remote print is not only convenient but integral in the modern world of remote work. I wanted to know if i can remote access this machine and switch between os or while rebooting the system I can select the specific os. but that didnt help. @phlyx This is a common problem is being solved. Just because you cannot see the value in a suggestion doesn't automatically render it irrelevant. On your iPad, click " Trust " when " Trust this computer " pops up. If they are in my post thread and they contribute little or nothing to the issue, then sometimes I do respond in frustration.You were my "vent point" ONLY because your response had nothing whatsoever to do with the specifically outlined issue and set of test steps FOR THE SPLASHTOP PRODUCT that I asked if others could test.Regarding your "Just because you may know of other remote support tools doesn't mean that you have actually considered using one to test whether they also exhibit the same issue in the scenario" comment, I have ZERO NEED to know if SOMEONE ELSE'S PRODUCT does have the same problem, because I already know that Splashtop CAN DO what I needjust not on THIS CLIENT'S computers. 3D Mouse and Working Remote???? - Autodesk Community Hit the monitor icon on the Splashtop ribbon. The status page has a crappy little display to say it's running but NinjaRMM is still having issues connecting to nodes. So, when remoting into your computer, click and hold the mouse and then move the cursor up and down to scroll. Workaround If the computer indeed does not have enough video memory, there are two proven workarounds available: 1. Using any of the others is IRRELEVANT to my issue with SPLASHTOP.Gregg, Mark,The "Windows only allows a single user login" response was the ONLY type of response I initially received ("Splashtop and RDP use the same ports, so this would force one user using a RDP/Splashtop to boot the other user off. If so, you may need to enable an HID emulator. Hello!I have a ticket open with Splashtop support (#111861) but I am getting ABSOLUTELY NOWHERE with them. I had to remove the machine from the domain Before doing that . This means that when using a mouse while remoting from an iOS device to a computer, you have to use it the same way you would use your fingers to control the screen. and our Most often, users will receive a black screen upon opening the app. Copyright 2023 Splashtop Inc. All rights reserved. My mouse cursor disappeared in remote desktop once after a windows 10 update, since then, I have been searching over the internet for almost a year trying to figure out why. Any quicker keyboard shortcuts? This topic has been locked by an administrator and is no longer open for commenting. Its geared specifically for businesses that wish to provide access to remote computers for IT and help desk support. Copyright 2023 Splashtop Inc. All rights reserved. Open the Splashtop Business Application on the local computer -> Click on the gears (settings) icon of the remote computer that's experiencing the issue -> A new window will open up -> Look towards the bottom and click "Restart Streamer" 0 Comment actions Please sign in to leave a comment. Try tapping the touchscreen with your finger, and then try tapping the screen with your surface pen. Splashtop did sometimes have a slight lag when screen . On my way to go nuts during a technical emergency during the crismas. I have a system with me which has dual boot os installed. "Do you see that your response was no different than me asking a specific Exchange server question in the Exchange forum and getting a "Can't you use a Kerio server or something similar?" This is what fails at my client's office to their Win 7 computers. You said it because you failed to properly read and comprehend the issue at hand and that the requested test steps had nothing to do with ANYTHING other than the specific software and specific situation outlined in my original post.---------Finally, the fact that Splashtop themselves, minus my support techs, knew about the problem PROVES ONCE AGAIN that my points have all been correct and that "Cant you just use VNC or something similar?" Our team will post a response for you at Splashtop support site (your ticket) shortly with a workaround to resolve the corner case win7 issue. Thanks for not making a long winded explanation and simply getting to the fix. Change), You are commenting using your Facebook account. They have COMPLETELY MISSED what I am telling them or have given me false information.I have users on Windows 7 who are accessing their work computers from home via Remote Desktop Connection (don't worry, it's only after they authenticate to their WatchGuard firewall. Welcome to the Snap! Had you simply acknowledged that your answer had nothingto do with Splashtop specifically, we wouldn't be continuing this ridiculous dance. It's ONE specific product with ONE specific issue on SOME computers, and NO OTHER PRODUCT matters, not even one of their own other products. Have you installed the latest streamer and application? Based on your instructions I dug out an alternative fine grained solution. Was this reply helpful? Solution 6. However, it is not a default/standard feature included with all Splashtop plans. This is indicated by the icon at the center of the toolbar, as shown below. You can try these steps to resolve the issue: Configure Splashtop settings for individual remote PCs: The next time users create a connection, the display will be crisper since its adjusted the resolution to mirror your home computer/laptop. The purpose of this function is to prevent other people from accessing the connected host remote computer. I have posted useless answers to others' thread before when I misinterpreted their issues. With the Splashtop iOS app, you can remote into your computer and view the screen in real time on your iPad or iPhone. I'm checking with support team. stay tuned thanks. '"Oh, I understood that completely when I first read it. Cookie Notice Follow the steps below to see how: The most recent version of Adobe Acrobat Reader on the local Windows machine will allow you to remotely print to a Mac device. In your Splashtop Account Settings, you can enable Two . It just made you look like a fool when you tried in vain to defend the Exchange scenario with added, unrelated information about testing with Kerio. With Splashtop SOS, you canuse your computer or mobile device to remote access and control remote computers and Android devices. The first thing to check is whether the computer and the operating system is not responding as well. Hope this helps someone else besides me, who likes the original white cursor scheme. "Cant you just use VNC or something similar?" When a computer freezes, the first sign is usually that the mouse has stopped responding on the monitor. How to resolve Splashtop not working issues: A troubleshooting guide 2023 Steps to transfer files Install Splashtop Streamer and Splashtop Business app. You can edit the tracking speed, edit cursor size and color, and more. To approach a computer remotely, it must first be set up . It's 100% irrelevant to getting the Exchange issue fixed.Now, please excuse me, but my knickers just came out of the wash and I need to go iron them.Gregg, "BTW, their SOS product DOES work on these problem systemswhich I figured out a few days after my post.". Follow instructions 1-5 above to make sure AssistiveTouch is turned on. The fixes below should help resolve most, if not all, of these issues: Please note: This requires version 3.2.6.0 or later. That is why I posted here, asking for a specific set of steps to be tested USING SPLASHTOP, but you answered "Cant you just use VNC or something similar? If uninstalling the update didnt help, check for blocked access to Splashtop servers due to anti-virus/firewall software: Mac users can experience issues with Splashtop (like Splashtop black screen errors). The GoToMyPC Pro Plan costs $41.50 (monthly-billed price) per computer per month and supports access for 2 to 50 computers. useful because it allows you to see if the PC is preventing you or splashtop isn't working as it is meant to. This has annoyed, angered, frustrated and wasted time for me for SO LONG!!! Apple wants Mojave (10.14) users to grant explicit access in order to control a computer/device remotely. Thanks and apology for the issue encountered. When trying to hover over the edge/corner of a window to resize the point "jumps" several mm right and up. Splashtop Wired XDisplay HD - Extend & Mirror 4+ - App Store Step 4. mouse click not working on desktop but works on task bar and I don't get why you fail to comprehend that simple fact.Regarding your "I also note the plethora of splash top users" comment, I looked for a Splashtop-specific forum and found Remote Support. For battery-powered ones, open up the battery bay of your mouse and swap in some fresh batteries. (LogOut/ I hope that it will be a "moo point" by then anyway. See all Splashtop remote access and remote support solutions. Follow the steps below to learn how to do this: When faced with the reversed scenario (AKA printing from a remote Mac to a local Windows), users must download an alternative reader. Troubleshoot problems with your Microsoft mouse or keyboard How To Copy Files Between 2 Computers Using Splashtop - Android Consejos Hit the Settings gear (located beside the name of the remote computer), Change the resolution to Best fit to local computer. Remote Mouse Free offers users excellent functionality free of cost. Apply, and voila, the cursor is visible again and the remaining pointers are still white. Select Start > Settings > Devices > Mouse > Additional mouse options > Pointer Options and adjust the pointer speed. 3D mouse working remote. Copyright 2023 Splashtop Inc. All rights reserved. My Microsoft Keyboard or Mouse doesn't do what I want it to You can change settings, set left-click, right-click, and middle click settings, key settings and configurations, and scrolling resolution. If we see the screen flickering after sign-in there are two possible causes - apps causing Explorer to crash, or display driver issues. In some cases, the remote window will freeze for a while, maybe 5 seconds or so, then you could control the computer again. For disconnect issue when switching users, we can't reproduce the issue in-house. I realized I messed up when I went to rejoin the domain On the guest machine (that you are remoting into) simply edit the current Windows theme and change the mouse cursor. Splashtop's multi-monitor remote desktop feature allows you to view multiple monitors on one screen while controlling a remote computer. To verify, connect to a remote computer using RDP (via VPN or protected login as I outlined), then connect to that user's RDP session using Splashtop as in the image below.I appreciate any help!Gregg. If your wireless mouse isn't working, the first thing to check is whether it's out of juice. Warning Notifications Warn notifications are used when Splashtop is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a . On mobile devices, the experience of controlling the remote computer is a little different than when working on a computer because you wont have a mouse. Create a new remote connection to the Windows machine and start printing. Start a Remote Access Session with Splashtop SOS Get your Splashtop Business App ready to start a session Run the Splashtop Business app that you installed above (on your Windows, Mac computer or iOS or Android device). Chief Technology Officer at OnePlace Solutions. Companies would need to do this with a separate tool as Splashtop does not provide any web monitoring tools. QED. Open the app to see if Splashtop runs as intended. Left Click & double tap not working in windows 10! - Ten Forums (Idk why) Please note: This may reposition your desktop icons. Resizing the mouse pointer to 6 seems to bring it back temporarily but its HUGE. Thankfully the fix is a pretty simple one. 0 Comment actions Please sign in to leave a comment. The article notes that when you use remote access software such as Splashtop, everything you do within the window of that application happens on the computer in your office. 5. Step 1: Power off your PC by holding the power button. Limitations of the "Lock keyboard and mouse" feature To connect to your remote computer, open the Splashtop app and simply click the computer you want to connect to. You wont need to adjust any settings in the Splashtop app to use the mouse while in app. Search apps & features in the start menu and open it. Choose Uninstall. (LogOut/ Thanks for leaving your comments, youre right it might help others! You can prevent others from seeing what youre doing by enabling the Blank Screen feature. 2. Thanks. Sound Choice to output sound over the remote connection only, on this computer only or both.
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