Gordon Scott was also refused a refund after buying tickets for Leeds festival to see the US rap metal group Rage Against the Machine. got in touch with The R&A, the organisers of the event, who confirmed the event was cancelled. 3.3 Laws and Regulations. 2.15 viagogo Guarantee. 2. However, according to Complete Music Update, Viagogos most recent filings indicate that buyers having tickets to pandemic-affected events have been handed vouchers worth 125 percent of the original purchase price. My partner has a job where he is required to go away at the last minute. Which? The Australian Consumer Law says you're entitled to a refund if an event is cancelled, but not if a government ban on attendance is in place. 6.5 Tax Indemnity. Best regards, Viagogo team. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. Your email address will not be published. Terms and Conditions. Viagogo has advised customers who cannot attend a rescheduled event to relist the tickets on its website, which allows the company to take a repeat commission from new buyers. If you fancy a viagogo event roulette then use this company. Add in you are not the original purchaser of the tickets. As a Buyer, You grant Us permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. Viagogo, the suit continues, has made clear that it reserves the right to withhold payment or collect repayment should an event be rescheduled or canceled. Viagogo will keep saying they already paid you but they will never show you the proof of payment. 21 December 2016 at 10:00PM in Theatre, concert & events tickets. I received an email 4 days prior to the event, stating the ticke. TheViagogo COVID-19 Ticket Refund Denial Class Action LawsuitisLauren Shiflett v. Viagogo Entertainment Inc., Case No. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. 4.3 Sellers Shall Not Include Promotional Material with Tickets. BTW the tickets were available also the same day of the concert. One Direction Tour 2023. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement In addition, when booking and before payment, customers need to confirm by ticking a box that they have noted the reselling of any event ticket is forbidden.'. Editor, Marcus Herbert. contends that Viagogos action is in direct violation of the companys stated policy. They do not say they are going to charge such fees per a ticket . Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. 'We would welcome the opportunity to work directly with event organisers so that fans get maximum access to events, which we believe should be the ultimate goal of everyone in the industry.'. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. However, in Viagogos most recent filings, it says customers with tickets to events affected by the pandemic have been offered vouchers worth 125 percent of the original purchase price, Complete Music Update reports. Harry Styles Tour 2023. They did not send me my ticket information until the day before the concert. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. I was issued a 120% credit voucher automatically for the canceled BTS tour and I want a cash refund. It states that one of the sites key features, and the reason buyers prefer it to other secondary marketplaces, is the Viagogo Guarantee.. Let us know in the comments! We take no responsibility for such issues. If you're still not getting anywhere with the primary ticketing company (such as Ticketmaster or SeeTickets), you could try going to the small claims court as a last resort. Since June, we've found listings for events at all of these venues on Viagogo. Melissa Taylor was one of many looking forward to this year's Wireless festival in London's Finsbury Park who is now seeking a refund from Viagogo after it was cancelled. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. Hombres G Tickets. Jay Chou Concert Tickets. 'The tickets would be useless to me if Rage Against the Machine weren't playing next year.'. I have no ideal why a law suit has not come up sooner. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. You also agree not to separately contact the Buyer at any time for any reason. We do not control the information provided by other users which is made available through the Site. 7.3 Additional Policies. has spoken to a number of ticket holders who have been denied refunds for cancelled events. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. 2.16 Claims under the viagogo Guarantee. Viagogo refused to refund her on the basis that Festival Republic had given buyers the option to carry over their ticket to next year. Ticket-holders to postponed events will be able . Festival de Vina Tickets. However, Shiflett alleges that after the Tool concert and thousands of other events were canceled due to the COVID-19 pandemic, the company unjustly avoided fulfilling its refund commitment. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. He said: "My ticket was scanned and there was a funny beep, and he brought over another guy who scanned it and I was told that I had to go to the ticket office." viagogo AG is registered in Switzerland, Company No. Ticket marketplace platform Viagogo is fighting to prevent nationwide certification of a class action lawsuit accusing it of failing to offer refunds to events booked through the pandemic. BLACKPINK Tour 2023. 1,778 reviews for Viagogo, 1.3 stars: '***Beware of buying through Viagogo - this ticket sale service is not what you think*** Ticket Price inflated by 400% No tickets provided once purchased Incorrect information given Utter SCAM I recently bought some tickets via their website and having read so many 'worse than negative' reviews, I know I have been scammed and am seeking a full refund . Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. In the case of refunds, we appreciate our customers patience while we process their request.. Shiflett is challenging Viagogos alleged failure to offer refunds to those who purchased tickets to events canceled during COVID-19. history of ripping customers off and skirting the law, $4bn (3.2bn) takeover of its rival StubHub. Viagogo's website states that customers are only entitled to refunds if an event has been cancelled, not if it's been postponed. "If it's been canceled, chances are you're . Top Class 6.1 No Warranty. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. You agree . Medicines Labeled as Non-Drowsy Can Make You Drowsy An ongoing investigation is focused on potential claims that manufacturers of Non-Drowsy cold-relief, flu, and cough products mislabel medicines as Non Drowsy despite containing one or more ingredients known to cause drowsiness. Viagogo has wriggled out of issuing refunds, adding a clause to its cancellation policy which states if an event organiser offers tickets or vouchers to another event customers will be entitled to those tickets or vouchers. is calling on Viagogo to refund customers for events that have been cancelled due to COVID-19. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. You can add me too. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. When listing seated tickets, all tickets in the same listing must be consecutive seats. But gave me only option was to relist on their site or go to resceduled date. Last month, Florida resident Lauren Shiflett filed to extend her class action lawsuit against Viagogo from only Florida residents to a nationwide Class, Complete Music Update reports. https://topclassactions.com/wp-admin/admin-ajax.php, Viagogo Fights to Stop Refund Refusal Class Action Lawsuit Gaining Nationwide Status, Customer Files Viagogo COVID-19 Ticket Refund Class Action, Do You Qualify: Brain and Memory Supplements Class Action Lawsuit Investigation, COVID-19 Refund Policy Challenged In Class Action Lawsuit Against Premium Seats Ticket Broker, Do You Qualify: Bank NSF Fees Class Action Lawsuit Claim Review, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation. The CMA also asks event organisers to ensure that, as a minimum, restrictions are clearly disclosed on the event's website and the first page of the purchase process of all official sellers. Answer (1 of 3): Viagogo runs prudent customer care operations. Rufus Du Sol Tickets. This does not prevent us from varying these terms without reference to them. Note that the Seller may or may not be required to charge you Tax on the sale of your ticket. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. It will stay valid for the new date. the concert had been announced cancelled for the last 5 weeks and everyone who purchased their tickets via . If StubHub decides you can be refunded, you'll probably get an email at some point on how to collect your refund. Shiflett contacted Viagogo and was told that once a ticket order has been placed, Viagogo is unable to cancel orders. Customers like Melissa face being left out of pocket if they can't attend the 2021 event or resell their tickets. The ticket company for the tour, Ticketmaster, has marked all concerts in the U.S., Ireland, France, Poland, Australia, Denmark and the Czech Republic as canceled. You warrant that you are over 18 years old and have the legal capacity to make the transaction. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. Festival Republic, the organisers of Wireless, Reading and Leeds festivals, told Which? The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. 'But Wireless's official announcement was that it's cancelled and carrying tickets over to next year is just one option.'. Due to extreme weather conditions, our phone lines are currently closed. Should you experience problems with your tickets on the day of the event you must contact viagogo within 5 working days of the incident to report the issue. 4. Only to be given the run around. If you paid by credit card, and paid more than 100 and less than 30,000, you have additional protections if something goes wrong. 2.14 Substituted Seat Locations. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. A CMA court order requires Viagogo to clearly disclose key information on its listings, such as resale restrictions on tickets. Viagogo promises "a full refund" if any problem arises, while Get Me In! I had tried calling them and the day of the concert and no answer. Romeo Santos Concert Tickets. When We receive an offer by bank transfer, We will check to see if the bank account is valid. 2.9 Seller's Confirmation Obligation. Our guarantee does not affect Your statutory consumer rights under UK law. All sales and bids are final. I must have sent countless emails and phone calls. 6.10 Notices. Suggested Article: Verizon Wireless SMS Refund Settlement Details. All sales and bids are final. Once the Buyer finds a matching ticket, the Buyer notifies Us with an "offer" that the Buyer is willing to purchase the ticket. Take a photo of a faulty item and add a brief description. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. Send us your story with as much detail as possible to fill out our investigation. You should typically get a refund for the ticket and any fees or service charges within 30 days. This company is a total scam. It said: 'Our ticketing policy clearly states that reselling of tickets is a breach of our terms and conditions and if we detect these tickets they will be cancelled. Justin Bieber has cancelled the remaining dates of his Justice World Tour. Backstreet Boys Tour 2023. Refunds, therefore, aren't applicable. Hundreds of summer events have fallen victim to the coronavirus outbreak, with organisers offering to give fans their money back if they do not want to, or cannot, transfer their tickets to 2021. "Comparably priced" replacement tickets are determined by viagogo in its discretion. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. . No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. 2.7 Payment Authorisation. When a Metallica concert was postponed in 2019, Viagogo told some ticket holders they had to send their tickets to Ireland for a refund. . ', Viagogo explained, 'If an event is completely cancelled, the customer is entitled to a cash refund or 125% voucher. However, Shiflett alleges that after the Tool concert and thousands of other events were canceled due to the COVID-19 pandemic, the company unjustly avoided fulfilling its refund commitment. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. Some sites, like Viagogo, have already said customers will get a full refund in the event of a cancellation. But to her frustration, Viagogo claimed the refund could take several months. VIAGOGO wanted confirmation of a cancelled concert in order to refund me. We disagree with such restrictions and think they are not beneficial to fans. Our street address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. This tracks your activity using third party cookies. Pretty straightforward, you'd think? I am based in Indiana. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Viagogo claims the event has been postponed rather than scrapped, but Gordon said the tickets were useless to him if the band are not on next years lineup. To post a ticket for sale on viagogo You must first register with the Site. If you bought your ticket from SM Tickets in SM Department Stores, Eastwood, or Lucky China Town and you paid in cash, you need to surrender your ticket . says firm changed policy to deny refunds if tickets can be used in 2021. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. Tickets may be substituted with comparable or better seat locations without the Buyers approval. All Rights Reserved. The company argues that the court would need to identify which Class members would prefer to take the voucher than a cash refund. I was promised a refund. It's worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. If an event is rescheduled, the customers tickets remain valid, per our terms and conditions, and therefore they are not entitled to a refund. . According to reports, this guarantee ensures that customers will receive a full refund for their purchased tickets if an event is canceled. I'm at the point that a class action . "If . As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which?. The revised version of this Agreement is automatically effective after it is initially posted on the Site. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5.
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